Aura Command
Property enquiries and advisor handoffs
A sales coordinator reviews a viewing enquiry, checks whether the contact already exists and assigns a property advisor. The advisor records the viewing follow-up against the same lead.
From arrival to the next action
Start with a manual or imported lead, or a supported, authorized inquiry source. Review the contact, assign the responsible teammate and record the next follow-up. Keep unknown inquiries visible for manager review.
Requirements to agree
Agree how property interests and viewing requests are recorded. Confirm any portal connection separately; a source label does not promise a native adapter.
What to measure
Review first response time, unassigned lead age, overdue follow-ups and source completeness during your evaluation. Results depend on your workflow and team adoption; this example does not report a customer outcome.
At a glance
- WhatsApp lead capture
- Duplicate prevention
- SLA visibility
- Follow-up tasks
- Source attribution
- Manager approval
Questions and answers
Why do Real estate agencies need lead operations?
Because high-value inquiries are often time-sensitive and can be lost when ownership, source, and follow-up are unclear.
Can workflows be customized?
Yes. Stages, assignment settings, provider setup, and reporting should be configured for the tenant workflow.
About this product
Aura Command is built and operated by AuraCube. Product documentation by Hamees Momin for AuraCube. Contact our team for workflow and implementation questions.